Customer Service Representative

Our client based in the engineering industry are looking to take on a Customer Service Representative to join their growing team based in Alton, Hampshire.  As an Customer Service Representative your day to day duties involve handling all customer service tasks and co-ordinate all aspects of admin following the point of sale.

Roles & Responsibilities:  

  • Efficiently handle all customer enquiries that don’t require sales team input;
  • Relay all relevant customer feedback/requests to the customer account manager;
  • Ensure all customer contacts are logged onto the CRM system;
  • Online chat monitoring and responding;
  • Confirming lead teams and following up with any changes;
  • On-hire reports;
  • Consistently providing customer satisfaction, making sure delivery are in full and on time and paperwork is with the operations team before deadlines;
  • Efficiently process Test Certs, User guides, proof of deliveries, sales/hire equipment ownership checks, order processing and much much more!

Person Requirements: 

  • Teamwork;
  • Good planning and organisational skills;
  • Ability to work efficiently under pressure;
  • Accuracy and attention to details;
  • Good, clear communication skills, both written and verbal;
  • Have can do, problem solving attitude;
  • Able to work in a fast paced, high pressure environment;
  • Be positive and perform at your highest level at all times.

Working Hours: 07:30am-17:00pm  (Monday-Friday, no weekend work involved)

Salary: £20,000-£26,000 per annum

IMMEDIATE START AVAILABLE 

For more information please APPLY or call Portfolio Recruitment on 01420 541099.

Location
:  Alton, Hampshire
Job Type
:  Full-Time, Permanent
Salary
:  £20,000-£26,000 per annum
Working Hours
:  07:30am-17:00pm